Job Summary:

The Director of Facilities and Maintenance leads and optimizes maintenance operations across our residential portfolio, ensuring communities are safe, well-maintained, and compliant. This role combines hands-on leadership and strategic oversight to drive preventive maintenance, manage capital projects, and support the transition of new developments into operations.

Essential Functions:

Regional Maintenance Leadership & Operational Oversight

• Provide strategic leadership for maintenance operations across all residential communities.
• Develop and implement preventive maintenance programs to promote asset longevity and operational efficiency.
• Conduct regular property audits to identify risks, ensure code compliance, and maintain quality standards.
• Lead CMMS platform adoption and usage, driving compliance and recommending system enhancements for tracking and performance.
• Collaborate with the Development team during property handoffs, including punch walks and transition planning to ensure operational readiness.

Capital Planning, Vendor Management & Risk Mitigation

• Coordinate and oversee capital improvement projects to ensure timely, budget-aligned execution.
• Manage vendor relationships including contract negotiation, performance evaluations, and service quality oversight.
• Align procurement and project execution with internal planning objectives and compliance requirements.
• Enforce safety protocols, support disaster preparedness, and ensure full compliance with all relevant building codes and regulations.
• Manage warranty claims for newly developed assets, including both short- and long-term obligations.

Team Development, Training & Performance Management

• Lead regional onboarding and ongoing training for maintenance supervisors and technicians.
• Foster a high-performing, safety-focused culture by providing hands-on support and clear performance expectations.
• Track and report on key operational metrics including maintenance response times, turnover timelines, and energy efficiency.
• Support long-term capital budgeting and maintenance planning to safeguard asset value and drive continuous improvement.

Other:

• Perform other duties as assigned by the supervisor.

Skills and Experience:

• 7+ years of progressive experience in residential or multifamily maintenance leadership
• Proven success managing multiple sites or leading a regional team
• Strong knowledge of building systems, facility operations, and maintenance best practices
• Proficient in CMMS platforms (e.g., MRI, Yardi, SightPlan, OneSite)
• Experience in construction handoffs, punch walks, and warranty management is preferred
• Budgeting, project management, and capex planning expertise
• EPA or HVAC certification required; OSHA certification preferred
• Bilingual (English/Spanish) a plus

Competencies:

• Strategic thinker with hands-on leadership ability.
• Clear communicator with strong interpersonal skills.
• Calm under pressure and solutions-oriented.
• Detail-focused with a commitment to operational excellence.
• Strong vendor negotiation and contract management abilities.
• Passionate about safety, team development, and asset protection.

Why This Opportunity is Exciting for You: We offer a competitive compensation package, including:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health, Dental, Life Insurance, and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Full-time, Exempt
• Location: Based in Cleveland, OH
• Travel: up-to 50% (Travel required across regional portfolio)
• Reports To: Vice President, Residential Operations
• Direct Reports: N/A

About Stark Enterprises:
Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.